Lynn is the first point of contact at Jourdain Dental Care. She joined us with extensive customer service experience having worked at Telus as a Senior CSR for 18 years. While there, she received recognition for her involvement in new process implementation across North America, two accolades in sales for rectifying two large scale billing accounts, and accolades in customer service based on customer nominations and reviews. She started her career as a hair stylist in Creston, BC before moving back to Alberta to start her family.
Lynn is investigative by nature and is always willing to help our patients with any questions or concerns they may have regarding insurance policies, financial assistance, and continuing treatment plans. She is very knowledgeable in dealing with different insurance providers and likes to see problem resolutions through until the end so that our patients are not left paying large unexpected portions out of pocket.
Lynn handles all of the specialist referrals here at Jourdain Dental, and is a great resource for any questions you may have. She is always a friendly face in the office and eager to help. Lynn is married with one son, and when she’s not working she enjoys gardening, riding her bike, cooking, hiking, and reading a good book.
Lee Ann is a Registered Dental Assistant who graduated top of her class from KDM Dental College International in 2004. Lee Ann initially joined the Jourdain Dental Care team part-time to help with our growing office before joining us full-time in 2012. She has completed advanced training in Orthodontics from Columbia College, and is truly passionate about orthodontic care for our patients. Lee Ann has worked in a variety of dental settings including surgical, implants, LVI, cosmetic, and pedodontics. As such, she is very knowledgeable about dental procedures, pre and post treatment care, and different aspects of the dental office.
She is truly compassionate about her patient’s needs and is always available to answer any questions you may have regarding your treatment. Lee Ann fabricates all sports guards and orthodontic retainers in office and is the best at taking your impressions! As part of the Jourdain Dental Team, Lee Ann has helped with school presentations, community lunch and learns, and Food Bank fundraisers. Lee Ann is always trying to learn more and hopes to one day grow her career to include a clinical teaching position at the local Dental College. In her free time she enjoys spending time with her husband and three children, listening to music, doing yoga, and can be found singing around the office.
Shana is a Registered Dental Assistant who graduated at the top of her class from KDM Dental College International in 2016. While completing her studies, Shana received several academic scholarships based on her hard work ethic and high grades. Shana joined the Jourdain Dental team as a new graduate to help with the growing office needs. Shana is a quick learner who is always eager to help out and ensure that patient’s feel comfortable throughout their appointments. She has previous experience in customer service, making her very relatable and easy to talk to. She has a unique ability to stay calm under pressure, which can be very beneficial with patients who may be a bit nervous towards their dental treatment. She enjoys the surgical aspect of dentistry and is fascinated by interesting dental anatomy. Her next career goal is to complete her orthodontic module and further her knowledge and experience in the dental field. In her free time Shana enjoys watching baseball and football, cuddling with her kitten, and travelling around North America to watch sporting events.
Candice is a Registered Dental Hygienist who graduated with Honours from Georgian College in 2010. She started her career with Lifetime Smiles Dental Hygiene Clinic before joining the Jourdain Dental Care team in 2011. Before entering the Dental Hygiene field, Candice obtained a Certificate of Science from Mount Royal College before obtaining a Bachelor of Arts degree specializing in Sociology from the University of Calgary. She has taken advanced training in Periowave and Diode Laser treatments. She has developed an interest in finding ways to help treat periodontal disease, with the hopes of assisting more patients in being able to keep their natural teeth longer. Her friendly demeanor puts even the most anxious patients at ease.
She enjoys educating her patients on how to improve their oral health, and loves to see the progress between visits. In the future, she would like to become more involved in the Public Health Sector and has been taking courses to obtain her Bachelor of Science with a Specialization in Dental Hygiene. She received the Hu-Friedy Scholarship for her involvement in the dental community. Candice believes in giving back to the community that supports our office, and as such is always trying to find ways to give back, through lunch and learns, school presentations, Food Bank drives, and Oral Health month activities.
Sarah is a Registered Dental Hygienist who graduated from The Vancouver College of Dental Hygiene in 2015. She graduated with Honours with Distinction, while also receiving the Clinical Excellence award in her graduating class. Sarah is qualified to administer local anaesthetic for pain management, and takes pride in making sure every patient is free from stress and fear in her chair. She also has her International Dance Teaching Standards certification, and on her days off teaches dance to young children.
Being a dance teacher, she brings a lot of experience to the dental setting in making sure each child feels comfortable before, during, and after their cleaning. She is currently furthering her educating by taking courses to obtain her Bachelor of Science degree, specializing in Dental Hygiene. In her free time, Sarah loves to travel, craft, and spend time with her family and friends. Sarah has an infectious laugh, a great sense of humor, and loves that she gets to create smiles in both the dance studio and the dental chair!